COACHING FOR LIFE AND CAREER TRANSITIONS IN ENGLISH AND FRENCH — PCC, CPCC

Privacy policy

Last updated: 21 September 2026This privacy policy explains how Ease Into Change, operated by Lorraine WILKES ('we', 'us', 'our'), collects, uses, and protects your personal data when you use our website or coaching services.
We take your privacy seriously and are committed to handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.1. Who We AreLorraine WILKES, trading as Ease Into Change
Email: [email protected]
Website: easeintochange.com
For any questions about this policy or how we handle your data, please contact us at the email address above.2. What Data We CollectWe may collect the following personal data:
• Name and email address — when you contact us, book a session, or sign up to our newsletter
• Payment information — processed securely via Stripe. We do not store payment card details.
• Information you share in coaching sessions, groundwork documents, and written exercises — held as part of your client record
• Technical data — such as your IP address, browser type, and pages visited, collected automatically when you use our website (via Carrd's standard analytics, if enabled)We collect only the data that is necessary for the purposes described in this policy.3. How We Use Your DataWe use your personal data for the following purposes:
• To deliver coaching services — including scheduling sessions, sharing documents, and communicating between sessions
• To process payments — via Stripe
• To send newsletters and marketing communications — only where you have given explicit consent, and only to the email address you provided. You can unsubscribe at any time.
• To respond to enquiries — when you contact us via email or the website contact form
• To improve our services — using anonymised feedback and usage dataWe will never sell your personal data to third parties, and we will not use it for any purpose you have not consented to.4. Legal Basis for ProcessingUnder UK GDPR, we process your personal data on the following legal bases:
• Contract: where processing is necessary to deliver the coaching services you have purchased
• Consent: where you have explicitly agreed to receive marketing communications
• Legitimate interests: where we have a legitimate business reason to process data that does not override your rights — for example, responding to enquiries5. How We Store and Protect Your DataYour data is stored securely using the following tools:
• Calendar: cal.com — please refer to cal's privacy policy for details
• Email communications: [your email provider, e.g. Gmail]
• Client coaching documents: Google forms and documents — please refer to Google's own privacy policy for details of their data practices
• Newsletter and email list: Mailchimp — please refer to Mailchimp's privacy policy for details
• Payments: Stripe — please refer to Stripe's privacy policy for details
• Website: Carrd — please refer to Carrd's privacy policy for detailsWe take reasonable technical and organisational steps to protect your data from unauthorised access, loss, or disclosure. However, no method of internet transmission is completely secure.
Session notes and coaching documents are retained for a maximum of three years after the end of our coaching relationship, after which they are securely deleted.6. Sharing Your DataWe do not sell, trade, or transfer your personal data to third parties, except:
• Service providers who help us deliver our services (Google, Mailchimp, Stripe, Carrd, Cal.com) — all operate under their own privacy policies and data processing agreements
• Where required by law or to protect the safety of you or others
• Where you have given explicit consentSome of our service providers may transfer data outside the UK or EEA. Where this is the case, we ensure appropriate safeguards are in place.7. CookiesOur website (easeintochange.com) is hosted on Carrd and may use cookies for basic functionality and analytics. We do not use advertising or tracking cookies.
By using our website, you consent to the use of essential cookies required for it to function. You can disable cookies in your browser settings, though this may affect your ability to use certain features of the site.8. Your RightsUnder UK GDPR, you have the following rights in relation to your personal data:
• The right to access — you can request a copy of the personal data we hold about you
• The right to rectification — you can ask us to correct inaccurate or incomplete data
• The right to erasure — you can ask us to delete your personal data, subject to certain legal exceptions
• The right to restrict processing — you can ask us to limit how we use your data
• The right to data portability — you can ask us to provide your data in a portable format
• The right to object — you can object to us processing your data for marketing purposes at any time
• The right to withdraw consent — where processing is based on consent, you can withdraw it at any timeTo exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk9. Children's DataOur services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us and we will delete it promptly.10. Changes to This PolicyWe may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available at easeintochange.privacy.com. If we make significant changes, we will notify you by email where possible.
This policy was last updated on 21 September, 2026.11. ContactFor any questions, concerns, or requests relating to this privacy policy or your personal data, please contact:
Lorraine WILKES
Ease Into Change
[email protected]
easeintochange.com